This Privacy Policy outlines how Lela’s Shop (“Site”, “we”, “us”, or “our”) collects, uses, and shares your personal data when you visit our website or make a purchase through lelasshop.com (the “Site”) or any services linked to it (collectively, the “Services”). Throughout this document, references to “you” or “your” apply to you as a user of our Services, whether you’re a shopper, browser, or a customer in contact with us.

Please review this Privacy Policy thoroughly.

Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to reflect updates to our business practices, legal obligations, or regulatory changes. All changes will be posted here with an updated ‘Last updated’ date.

How We Collect and Use Your Personal Information

We gather personal data in connection with the Services and may have done so within the last year. What we collect depends on your interaction with us. This data helps us manage transactions, support users, fulfill legal duties, improve our Services, enforce terms, and protect our interests and those of others.

What Personal Information Do We Collect

The data we collect depends on your interaction with the Site. ‘Personal information’ includes data that identifies or could reasonably be associated with you.

Information We Collect Directly from You

This includes your contact information (e.g., name, email, address, phone number), account login credentials, order and payment details, product preferences, loyalty rewards, and any data you provide through our support channels.

Information We Collect Automatically

When you use our Services, we may gather information such as IP address, browser type, device identifiers, browsing behavior, and session data through cookies and similar tracking tools.

Information from Third Parties

We may receive data from vendors or platforms that support our services, such as our e-commerce platform provider Shopify, payment processors, or marketing services. These partners may share data relevant to transactions, site behavior, or ad interactions.

How We Use Your Personal Information

We use your data for order fulfillment, account management, delivery, communication about transactions, and personalized experiences. Marketing activities include promotional messages and tailored advertising. We also use your data for fraud prevention, customer support, and overall service optimization.

Cookies                                  

We use cookies to enhance your user experience, perform analytics, save preferences, and tailor ads. To learn more, see Shopify’s cookie policy. You may disable cookies through your browser, though this may impact your experience. We honor Global Privacy Control (GPC) signals to support opt-out preferences.

Sharing Personal Information

Your information may be shared with service providers, business partners, affiliates, and when legally required. We do not sell or share sensitive data without consent and follow applicable legal standards for any such activities.

Third-Party Websites

We may provide links to other websites. These third-party sites are not governed by our Privacy Policy. Please review their terms before providing information. We are not responsible for their content or privacy practices.

Children’s Data

Our Services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has shared data with us, please contact us so we can delete it.

Security and Retention

While we implement reasonable safeguards, no method of transmission is 100% secure. We retain personal data as needed for legal compliance, account maintenance, and operational purposes.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or transfer your data, limit processing, withdraw consent, or opt out of targeted ads. You can also manage preferences by contacting us or adjusting settings via the Site. Verification of identity may be required.

Complaints

For privacy complaints, contact us via the information below. You may also appeal a decision or file a complaint with your local data authority.

International Transfers

Your information may be transferred outside your country. We rely on accepted legal mechanisms like Standard Contractual Clauses to protect cross-border data transfers.

Contact

For questions about this policy or to exercise your privacy rights, email us at info@lelasshop.com. We are the data controller of your personal data.